Terms of Service

These terms are a starting point drafted for a small SaaS business. They are not legal advice. Have a lawyer review them against your jurisdiction and business before you take paying customers.

1. The agreement

By creating a SaidFirst account you agree to these terms. If you are accepting on behalf of an agency or company, you confirm you have authority to bind that organisation, and “you” means that organisation.

2. What SaidFirst does

SaidFirst queries third-party AI assistants with prompts you configure, records how those assistants answer, and turns the results into scores, reports and briefs. The AI providers are independent services we do not control. Their answers change over time and between runs, so SaidFirst reports observations, not guarantees. Nothing in SaidFirst is a promise about how any AI assistant will describe you or your clients in the future.

3. Your account

Keep your credentials confidential and tell us promptly if you believe an account has been compromised. You are responsible for activity under your account, including that of your team members, and for the accuracy of the client and brand data you enter.

4. Acceptable use

You agree not to:

• use SaidFirst to break the law or infringe anyone’s rights;
• resell, sublicense or provide SaidFirst as a standalone product to third parties — white-label reporting to your own clients is expressly permitted;
• attempt to access data belonging to another customer, probe our systems, or circumvent plan limits or authentication;
• upload content you have no right to use, or anyone’s personal data you have no lawful basis to process;
• use automated means to place load on the service beyond your plan’s documented limits.

5. Client data and white-label reports

You may brand reports and client portals with your own name and logo. You are responsible for what you tell your clients and for holding the rights to the marks you upload. You keep ownership of the data you put into SaidFirst; we process it to run the service for you.

6. Plans, billing and trials

Paid plans are billed in advance, monthly or annually, through our payment processor. Trials run for the stated period and require no card. Fees are non-refundable except where required by law. You may cancel at any time from the billing settings; access continues to the end of the paid period and does not renew. We may change pricing with at least 30 days’ notice before it applies to your next renewal.

7. Plan limits

Each plan carries limits on client workspaces, tracked prompts and sweep frequency. Those limits are enforced in the product and are documented on the pricing page. Exceeding them requires an upgrade.

8. Availability

We aim for high availability but do not offer a contractual uptime guarantee on self-serve plans. Scheduled sweeps may be delayed by upstream AI provider outages or rate limits. We may modify or discontinue features, and will give reasonable notice of changes that materially reduce functionality you rely on.

9. Intellectual property

SaidFirst, its software, scoring methodology and interface remain our property. Your data, your brand assets and the reports you generate remain yours. We may use aggregated, de-identified statistics that do not identify you or your clients to improve the service.

10. Termination

You can close your account at any time. We may suspend or terminate an account that breaches these terms, and will normally give notice and a chance to fix the problem first unless the breach is serious or unlawful. On termination we delete or anonymise your data as described in the Privacy Policy.

11. Disclaimers and liability

The service is provided “as is” without warranties beyond those that cannot lawfully be excluded. To the fullest extent permitted by law, our total liability arising out of or relating to the service is capped at the fees you paid in the 12 months before the claim, and we are not liable for indirect, incidental or consequential losses, including lost profits or lost business. Nothing here limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law.

12. Changes to these terms

We may update these terms. Material changes will be announced by email or in the product at least 14 days before they take effect. Continuing to use SaidFirst after that means you accept the update.

13. Contact

Questions about these terms: hello@saidfirst.ai.